The speed of internet connection is a key element when it comes to enjoying our content. If videos are buffered or poor quality, the cause may be a slow or inconsistent internet connection. Our recommendation to enjoy content up to 4K quality is that the connection supports 15 Mbps or more.
In this Your Google page you’ll find options to check your connection.
If you are experiencing problems of this type, we can make some recommendations:
- Make sure the app or browser is updated to the latest version.
- If other people are using the same network, ask them to temporarily stop their activity.
- Restart your device: Disconnect the power from your network devices (router), reconnect it after thirty seconds.
- Please check with another device if problems continue to occur.
If you still can’t get the right result, don’t hesitate to email us soporte@myoperaplayer.com and we will help you as much as possible. When you do, give us as many details of the issue as possible: what device you’re using, whether you’re using a browser or app, and any other relevant details.
