Interruptions in a live broadcast or in the playback of content (audio and video) can occur for various reasons. However, they are usually related to a problem with the Internet connection.
Therefore, please check the following:
- Other transmissions or downloads are not running in parallel, or there is no wi-fi or network failure at that time.
- If you are using wi-fi, and if you have the option, we recommend connecting your device to the internet using a network cable (for example, if it is a computer or a TV).
- If you are using a mobile phone or tablet and are connected to a 3G, 4G or 5G mobile network, try connecting it via wi-fi.
- Try reloading our website or app.
Alternatively, if you are using a computer, we recommend that you try using a different browser (Google Chrome, Firefox or Safari).
Consultation here the requirements your devices must meet.
